Usage tracking even when Data Sharing is off (3.34.0)

  • Resolved juregolob

    (@juregolob)


    3 weeks, 1 day ago

    After updating Elementor to version 3.34.0, my browser warned me there’s tracking content on my website when I’m logged in: api-eu.mixpanel.com.

    Data Sharing in Elementor > General > Settings is turned off.

    I have searched through Elementor 3.34 Developers Update, the changelog and on the Github repository and there’s no indication that Elementor now connects to Mixpanel analytics and tracks logged in users. I’m wondering is there a way to prevent the website from connecting to Mixpanel when Data Sharing is turned off?

Viewing 7 replies – 1 through 7 (of 7 total)
  • Plugin Support Milos

    (@miloss84)

    3 weeks, 1 day ago

    Hello there,

    Thank you for being so patient.

    Elementor itself should not load api-eu.mixpanel.com by default, especially when Data Sharing is disabled.

    In practice, Mixpanel requests are almost always coming from:
    – another plugin (analytics, forms, marketing, automation, etc.),
    – header/footer script injections,
    – or the active theme/child theme.

    The Data Sharing toggle in Elementor only controls usage data sent to Elementor, not third-party scripts added elsewhere on the site. To identify the source, I’d recommend:

    – temporarily disabling plugins one by one and checking the network requests,
    – checking if there is Custom Code and any header/footer script plugins.

    Once the responsible plugin or snippet is identified, removing or disabling it should stop the Mixpanel requests.

    Hope this helps.

    Thread Starter juregolob

    (@juregolob)

    3 weeks, 1 day ago

    I have taken these steps to reproduce the issue:

    • Fresh install of WordPress 6.9
    • Default settings, Twenty Twenty-Five theme, nothing modified
    • Install Elementor from the WordPress plugin repository

    Immediately after installing Elementor I noticed Firefox blocked a Tracking Content request to api-eu.mixpanel.com. I made sure Elementor Data Sharing is off – it’s off by default.

    If I rollback to Previous Version, 3.33.6, there is no more Tracking Content. All my sites that are still on 3.36.6 don’t make requests to api-eu.mixpanel.com, while those that are already on version 3.34.0 all make those requests, exactly like my fresh installation.

    The requests are triggered when any user role is logged in and is on wp-admin. When a subscriber is logged in and viewing the front end, there’s no Tracking Content. Logged in editor and admin users have tracking content requests both when viewing the front end and when they’re on wp-admin.

    • This reply was modified 3 weeks, 1 day ago by juregolob.
    cheey2003

    (@cheey2003)

    2 weeks, 5 days ago

    I would confirm @juregolob findings above. The request to api-eu.mixpanel.com is initiated by elementor/assets/js/common.min.js despite setting Elementor Data Sharing as off (default)

    Plugin Support Milos

    (@miloss84)

    2 weeks, 4 days ago

    Hi,

    Thank you very much for the detailed feedback and for taking the time to thoroughly reproduce the issue. We truly appreciate the effort.

    Since this behavior appears to be related to the internal functionality of a newer Elementor version, and may also be browser-specific, the best next step would be to report this directly to our developers so they can investigate it in more detail.

    Please note that this would need to be directed to our official Elementor GitHub project, where our developers will be able to review the findings and assist further. Kindly note that our GitHub project is not a support channel, and response times may vary depending on the investigation and development priorities. We appreciate your understanding.

    You can submit the report here:

    Once reported, our development team will be able to analyze whether this behavior is expected, browser-related, or something that needs adjustment in relation to the Data Sharing settings.

    Thank you again for bringing this to our attention and for sharing such clear reproduction steps.

    Best regards,

    • This reply was modified 2 weeks, 4 days ago by Milos.
    • This reply was modified 2 weeks, 4 days ago by Milos.
    Thread Starter juregolob

    (@juregolob)

    2 weeks, 4 days ago

    I have submitted a report to your Github Issues.

    Plugin Support Rica

    (@ricav)

    2 weeks ago

    Hi,

    Thank you for letting us know, and we truly appreciate you taking the time to submit the report to our GitHub Issues.

    This will allow our development team to review the behavior in more detail and determine whether it is expected, browser-specific, or requires an adjustment in the newer Elementor version.

    If there are any updates or follow-up questions from the developers, they may respond directly on the GitHub thread. In the meantime, please don’t hesitate to reach out if you have any other questions or need further assistance on your end.

    Thank you again for your cooperation and for helping us improve Elementor.

    Best regards,

    Thread Starter juregolob

    (@juregolob)

    1 week, 5 days ago

    This issue was resolved with the Elementor v3.34.1 update.

    Fix: User settings not applied correctly (#34065)

Viewing 7 replies – 1 through 7 (of 7 total)

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