Potential but it needs work

  • Melody123

    (@melody123)


    2 months ago

    I like how easy this is to use, but there are some glitches that cost a lot of time. It spontaneously reorders the slides when you change something as little as the slide caption, so you have to go back and change the order. It takes FOREVER to update and save the slides… it’s just not there yet.

Viewing 3 replies – 1 through 3 (of 3 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    2 months ago

    Hi @melody123

    Thanks for using MetaSlider for at least one year. I see you posted a support ticket here with us last year: https://wordpress.org/support/topic/wp-v6-7-slideshow-not-showing-up-in-published-post/

    Can I ask why you don’t do the same again now, please? A support ticket is absolutely the best solution here.

    Here’s why writing a review is the wrong approach:

    • You: You’ve reported a bug, but aren’t trying to get a solution to it. That’s the job of a support ticket.
    • Us: As developers, we get the frustration of a 3-star review and also have a mystery bug report that we don’t have enough information to resolve.
    • Other users: Anyone else reading this review is not helped because there’s apparently a bug on one site that hasn’t been reported by any of the 600,000+ other users.

    So, please: could you get ahead and open a support ticket instead? https://wordpress.org/support/plugin/ml-slider/

    Plugin Author Steve Burge

    (@stevejburge)

    1 month, 4 weeks ago

    Hi @melody123. I’m following up after a week.

    Can we handle this better and get these issues resolved for you, please?

    Plugin Author Steve Burge

    (@stevejburge)

    1 month, 2 weeks ago

    Hi @melody123. One final follow-up, please.

    Right now this review isn’t helpful to you, to us, or to other users. Can you please share more details so we can track down what is happening here.

Viewing 3 replies – 1 through 3 (of 3 total)

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