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Function not working after updated elementor | WordPress.org

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Krishna Kumar
(@krishkerckhoffs)

2 weeks ago

We are using addify’s Custom User Registration Fields for WooCommerce plugin to get some details from customers. in this scenario when the customer select parent carer as option from the drop down menu, the file upload filed will enable. After updated the elementor resent version, it is not working. when i contacted the support team, they said that all the functionalities are matching. and asked to contact elementor for more help.

Status report:

` WordPress Environment WordPress address (URL): https://sendelightgifts.com Site address (URL): https://sendelightgifts.com WC Version: 10.4.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. 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Index: 0.03MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM Post Type Counts addf_gift_registry: 5 afreg_fields: 2 attachment: 1966 bzotech_courses: 6 bzotech_footer: 12 bzotech_header: 12 bzotech_mega_item: 17 cc_restriction: 1 custom_css: 2 customize_changeset: 3 def_reg_fields: 10 display_type: 7 elementor_library: 1 mc4wp-form: 1 mt_pp: 2 nav_menu_item: 42 nm_gift_registry: 2 page: 88 popup: 3 popup_theme: 8 post: 37 product: 704 product_variation: 258 revision: 1402 rm_content_editor: 1 shop_coupon: 36 shop_order_placehold: 1174 sp_wcslider: 2 wccs_showcase: 2 wp_navigation: 1 wp_template: 2 wpcf7_contact_form: 4 wpcode: 5 yith_price_rule: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (43) Cost of Goods: Product Cost & Profit Calculator for WooCommerce Pro: by WPFactory – 3.6.5 WP Rocket: by WP Media – 3.12.3.3 Bzotech Core: by BZOTech – 1.5 Bzotech Elementor: by BZOTech – 1.4 Anti-Spam by CleanTalk: by 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advanced-cache.php: advanced-cache.php Must Use Plugins (1) WP STAGING Optimizer: by WP STAGING – 1.6.0 Settings Legacy API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) wooextmm (wooextmm) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint point_of_sale custom_order_tables Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 20 MB WC Pages Shop base: #7 – /shop/ Basket: #8 – /basket/ – Contains the [woocommerce_cart] shortcode Checkout: #9 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #10 – /my-account/ – Contains the [woocommerce_my_account] shortcode Terms and conditions: #24247 – /terms-and-conditions/ Theme Name: Bw KidXtore Child Version: 1.5 Author URL: # Child Theme: ✔ Parent Theme Name: Bw KidXtore Parent Theme Version: 3.0 Parent Theme Author URL: https://bzotech.com/ Theme type: Classic theme WooCommerce Support: ✔ Templates Overrides: bw-kidxtore/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.1.0 bw-kidxtore/woocommerce/cart/mini-cart.php version 9.2.0 is out of date. The core version is 10.0.0 bw-kidxtore/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0 bw-kidxtore/woocommerce/content-single-product.php bw-kidxtore/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 10.1.0 bw-kidxtore/woocommerce/loop/loop-end.php bw-kidxtore/woocommerce/loop/loop-start.php bw-kidxtore/woocommerce/myaccount/form-login.php version 9.2.0 is out of date. The core version is 9.9.0 bw-kidxtore/woocommerce/single-product/add-to-cart/grouped.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/add-to-cart/simple.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/add-to-cart/variable.php version 6.1.0 is out of date. The core version is 9.6.0 bw-kidxtore/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/meta.php version 3.0.0 is out of date. The core version is 9.7.0 bw-kidxtore/woocommerce/single-product/price.php bw-kidxtore/woocommerce/single-product/rating.php bw-kidxtore/woocommerce/single-product-reviews.php version 4.3.0 is out of date. The core version is 9.7.0 bw-kidxtore/woocommerce/content-product_cat.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> WooCommerce Stripe Payment Gateway Version: 10.2.0 Account ID: acct_1PMCyeEo9xOjmB0i Test Mode Enabled: ✔ No OAuth Connected: No Sync Enabled: No Optimized Checkout Enabled: No Enabled Payment Methods: card Express Checkout: ✔ Enabled (product,cart) Auth and Capture: ✔ Yes Logging: ✔ Yes WooCommerce PayPal Payments Onboarded: ✔ Branded only: – New UI active: – Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – Admin Enabled Features: activity-panels analytics product-block-editor experimental-iapi-mini-cart coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: product-data-views experimental-blocks experimental-iapi-runtime coming-soon-newsletter-template minified-js product-pre-publish-modal products-catalog-api settings async-product-editor-category-field product-editor-template-system use-wp-horizon rest-api-v4 Daily Cron: ✔ Next scheduled: 2026-01-02 15:56:49 +00:00 Options: ✔ Notes: 155 Onboarding: completed Google for WooCommerce Products API Pull: ❌ Disabled Products MC Push: ✔ Enabled Coupons API Pull: ❌ Disabled Coupons MC Push: ✔ Enabled Shipping API Pull: ❌ Disabled Shipping MC Push: ✔ Enabled Settings API Pull: ❌ Disabled Settings MC Push: ✔ Enabled Action Scheduler Complete: 3,517 Oldest: 2025-12-06 18:07:47 +0000 Newest: 2026-01-06 15:51:50 +0000 Failed: 643 Oldest: 2024-03-05 16:07:59 +0000 Newest: 2026-01-05 15:53:33 +0000 Pending: 27 Oldest: 2026-01-06 17:50:35 +0000 Newest: 2026-01-30 18:46:47 +0000 Tiered Pricing Table Tiered Pricing: Activation date: Tiered Pricing: Seen notifications: Tiered Pricing: Tips hidden: Status report information Generated at: 2026-01-06 16:40:16 +00:00 `

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Thread Starter

Krishna Kumar

(@krishkerckhoffs)

2 weeks ago

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Plugin Support

Rica

(@ricav)

1 day, 23 hours ago

Hi @krishkerckhoffs,

Based on the latest internal documentation and support scope, here’s how to address this scenario:

Elementor does not officially support or guarantee compatibility with third-party plugins, including Addify’s Custom User Registration Fields for WooCommerce. After major Elementor updates, some third-party plugins may experience issues if they have not been updated for compatibility. The recent versions confirm that core Elementor and WooCommerce functionalities work as expected, but do not specifically test or guarantee Addify plugin compatibility.

Recommended Troubleshooting Steps:

Ensure you are using the latest versions of Elementor, Elementor Pro, WooCommerce, and the Addify plugin.
Temporarily switch to a default theme (like Hello Elementor) and deactivate all plugins except Elementor, Elementor Pro, WooCommerce, and Addify. Test if the issue persists.
If the problem is resolved, reactivate plugins one by one to identify any conflicts.
If the issue only occurs with Elementor active, please report it to Addify, as they are responsible for maintaining compatibility with Elementor updates.

Important: Elementor support cannot provide fixes for third-party plugin code or custom integration issues. If Addify confirms their plugin is compatible but you still experience issues, please share detailed steps, screenshots, or a screencast so we can further investigate if there is a core Elementor bug.

Resources:

Elementor’s official support scope: How do I get premium support?
Troubleshooting plugin conflicts: Elementor Help Center

Kind regards,

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2 replies
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Last reply from: Rica
Last activity: 1 day, 23 hours ago
Status: not resolved