• Resolved bnutter

    (@bnutter)


    It looks like the latest elementor theme update caused a problem on my website. I am able to load it in recovery mode, but when I try to log into the wordpress admin from elementor it tells me there is a critical error.
    This is the error message I am receiving.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.8.1
    Active theme: Hello Elementor (version 3.4.0)
    Current plugin:  (version )
    PHP version 7.4.33



    Error Details
    =============
    An error of type E_ERROR was caused in line 44 of the file /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc-64b6139960eb54002251744e/wp-content/wp-content/themes/hello-elementor/includes/utils.php. Error message: Uncaught Error: Class ‘Elementor\App\App’ not found in /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc-64b6139960eb54002251744e/wp-content/wp-content/themes/hello-elementor/includes/utils.php:44
    Stack trace:
    #0 /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc-64b6139960eb54002251744e/wp-content/wp-content/themes/hello-elementor/modules/admin-home/components/admin-menu-controller.php(45): HelloTheme\Includes\Utils::get_theme_builder_slug()
    #1 /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc-64b6139960eb54002251744e/wp-content/wp-includes/class-wp-hook.php(324): HelloTheme\Modules\AdminHome\Components\Admin_Menu_Controller->admin_menu()
    #2 /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc-64b6139960eb54002251744e/wp-content/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #3 /mnt/customers/customers-bh-5dqay4/customers-el-5388531-59764-prwzdugb-wordpress-pvc

    The page I need help with: [log in to see the link]

Viewing 2 replies – 1 through 2 (of 2 total)
  • Thread Starter bnutter

    (@bnutter)

    If anyone else runs into this issue, I delete and re-installed the elementor plugins and theme and it fixed the issue.

    @bnutter – thank you for reporting, I’m happy to hear you managed to solve the issue, we are working on a patch release and will release it soon.

Viewing 2 replies – 1 through 2 (of 2 total)

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