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WordPress.org Forums » [Elementor Website Builder – More Than Just a Page Builder] Support https://wordpress.org/support/plugin/elementor/feed/ Tue, 20 Jan 2026 19:15:23 +0000 https://bbpress.org/?v=2.7.0-alpha-2 en-US https://wordpress.org/support/topic/3-34-2-upgrade-prevents-you-from-being-able-to-access-elementor-pro-dash/ <![CDATA[3.34.2 upgrade prevents you from being able to access elementor pro dash]]> https://wordpress.org/support/topic/3-34-2-upgrade-prevents-you-from-being-able-to-access-elementor-pro-dash/ Tue, 20 Jan 2026 13:21:15 +0000 alexs4 Replies: 1

Updated and now, Elementor pro isnt detected despite updating that too, instead in the elementor dashboard, had to roll back to version 3.34.0. Tried on both a production and fresh install.

]]> https://wordpress.org/support/topic/fatal-error-after-updating-to-3-34-2/ <![CDATA[Fatal error after updating to 3.34.2.]]> https://wordpress.org/support/topic/fatal-error-after-updating-to-3-34-2/ Tue, 20 Jan 2026 10:20:53 +0000 microbio Replies: 6

Fatal error after updating to Elementor 3.34.2. The website is still working, but WordPress cannot be accessed; it shows a fatal error.

]]> https://wordpress.org/support/topic/rendering-glitch-video-playlist-widget-white-spaces-truncation-vertical-scroll/ <![CDATA[Rendering Glitch Video Playlist Widget: White Spaces/Truncation Vertical Scroll]]> https://wordpress.org/support/topic/rendering-glitch-video-playlist-widget-white-spaces-truncation-vertical-scroll/ Mon, 19 Jan 2026 10:27:07 +0000 fedeflooro Replies: 0

Hello Elementor Support Team,

I am experiencing a persistent visual bug with the Video Playlist widget (Elementor Pro) on a two-column layout: main video player on the left, playlist list on the right (narrower column).

Description of the issue:

The playlist list (right side) appears “truncated” with white/blank spaces during vertical scrolling:

At the initial load: bottom part of the list is white/blank (videos missing).
When scrolling to the middle: both top and bottom parts show white spaces.
At the end of the list: top part is white/blank.

This is a rendering/repaint glitch — the items are there (you can sometimes see them flicker), but white zones replace parts of the list during scroll. It happens consistently on desktop (Chrome/Firefox), even in incognito mode.

Steps to reproduce:

Add Video Playlist widget to a page.
Use YouTube videos (multiple items in the playlist).
Set layout to two columns: video player left, playlist tabs right.
Save and view the page frontend.
Scroll the playlist vertically — white/blank areas appear at top/bottom depending on scroll position.

Console errors (from browser dev tools, incognito):

Uncaught (in promise) TypeError: this.playerObject.h.addEventListener is not a function
at playerYoutube.handleFullScreenChange (video-playlist.[hash].bundle.min.js:2:20239)
Failed to execute ‘postMessage’ on ‘DOMWindow’: The target origin provided (‘https://www.youtube.com‘) does not match the recipient window’s origin (site origin). (This is secondary/warning)

What I’ve already tried (without success):

Full update of Elementor + Pro + regenerate CSS & data
Clear all caches (browser, server, any caching plugins disabled)
Disable experiments (Improved Asset Loading, Optimized DOM Output, Inline Font Icons, etc.)
Custom CSS overrides for .e-tabs-items-wrapper (overflow-y: scroll, transform: translate3d(0,0,0), will-change, etc.)
JS override to skip fullscreenchange listener (no resolution)
Tested in incognito, multiple browsers

The bug seems directly tied to the YouTube player initialization + IntersectionObserver/lazy load timing, causing incomplete UI refresh and scroll rendering issues.

Could you please investigate if there’s a patch, hotfix, or confirmed resolution for this in recent versions? Or advise on a reliable workaround (e.g., forcing player ready state or alternative embed)?

Thank you for your help.

]]> https://wordpress.org/support/topic/contact-form-349/ <![CDATA[Contact form]]> https://wordpress.org/support/topic/contact-form-349/ Sun, 18 Jan 2026 12:26:06 +0000 trnr Replies: 1

Hello,

I am experiencing an issue with the contact form on my website.

The form is built with Elementor and is set to send submissions to info@mydomain.com, which is an email address created via my hosting account (not Gmail). Previously, the contact form emails were delivered correctly, but they are no longer arriving.

There is no error message when the form is submitted, and the form appears to send successfully, but the emails are not received (also not in spam).

I would like to know:

Whether the server is correctly configured to send emails (PHP mail or SMTP)
If SPF, DKIM, and DMARC records are correctly set for my domain
Whether outgoing emails from WordPress are being blocked or restricted
If you recommend using SMTP instead of PHP mail, and if so, which settings should be used

Please let me know what could be causing this issue and how it can be resolved.

Thank you in advance for your help.

Kind regards,
Donadoni Petter

]]> https://wordpress.org/support/topic/the-new-css-isnt-working/ <![CDATA[The new CSS isn’t working]]> https://wordpress.org/support/topic/the-new-css-isnt-working/ Fri, 16 Jan 2026 18:54:56 +0000 johana1223 Replies: 5

Good morning,I have been working with elementor and Astra but I’ve had a problem for a few days now. My CSS used to work perfectly, but now I need to update a rule, and when I do it through the Astra CSS customizer, the rule doesn’t apply to the design and does not appear in Google Dev Tools after the elementor update

]]> https://wordpress.org/support/topic/content-duplicated-2/ <![CDATA[Content duplicated]]> https://wordpress.org/support/topic/content-duplicated-2/ Thu, 15 Jan 2026 09:41:15 +0000 SRD75 Replies: 5

5 new pages built with Elementor are duplicating the content made in the Elementor builder: screenshot.

Help appreciated.

]]> https://wordpress.org/support/topic/mixpanel-json-usage-tracking-even-when-data-sharing-is-off/ <![CDATA[mixpanel.json: Usage tracking even when Data Sharing is off]]> https://wordpress.org/support/topic/mixpanel-json-usage-tracking-even-when-data-sharing-is-off/ Mon, 12 Jan 2026 10:00:07 +0000 mappil Replies: 1

Hi,

I want to highlight that even though I have disabled all sharing settings I see this API request being made on every page which unnecessarily slows down the website.

GET https://assets.elementor.com/mixpanel/v1/mixpanel.json

Elementor\C\C\M\E\Module::get_remote_mixpanel_config()

I have version 3.34.1.

https://wordpress.org/support/topic/usage-tracking-even-when-data-sharing-is-off-3-34-0/

]]> https://wordpress.org/support/topic/site-builder-header-breaking-after-elementor-v3-33-3-update/ <![CDATA[Site Builder Header breaking after Elementor v3.33.3 update]]> https://wordpress.org/support/topic/site-builder-header-breaking-after-elementor-v3-33-3-update/ Fri, 09 Jan 2026 11:45:00 +0000 nikhilsharma84 Replies: 3

Hello Elementor Team,

We’re experiencing an issue after Elementor v3.33.3 release that affects our site builder header functionality.

Problem: Our custom site builder header breaks on Elementor pages. After investigation, we found that Elementor disables WordPress template buffering with this code:

if ( version_compare( get_bloginfo( 'version' ),'6.9', '>=' ) ){add_filter( 'wp_should_output_buffer_template_for_enhancement', '__return_false', 1 ); }

This prevents our site builder header from rendering correctly. We’ve also noticed that Astra’s site builder faces a similar issue with this filter, suggesting this may affect other theme/plugin builders that rely on WordPress template buffering. This appears to be a broader compatibility concern.

Our Solution: We’re re-enabling buffering when our site builder header is active. However, we’re concerned this might break some Elementor functionality, as we’re not sure why you introduced this change in the first place.

]]> https://wordpress.org/support/topic/elementor-crashing-website-6-days-after-update-to-3-34-0/ <![CDATA[Elementor crashing website 6 days after update to 3.34.0]]> https://wordpress.org/support/topic/elementor-crashing-website-6-days-after-update-to-3-34-0/ Wed, 07 Jan 2026 11:57:27 +0000 benny54 Replies: 1

On januari 1st i updatet elementor on my website from version 3.33.2 to 3.34.0.
Today january 7th my website crashed. See dump below.
The website is using the Mesmerize Pro template in combination with Elementor.
PHP version is 8.3.27 and WP 6.9
After a restore to december 31 the website is back online.

= = = = =
Page of crashed website
= = = = =

            &E# 5g        &E# 5         &E# 6         &E# 7         &E# 7         &E# 0G        &E# 1'        &E# 1         &E# 2g        &E# 2         &E# 3         &E# <         &E# <         &E# =G        &E# >'        &E# >         &E# ?g        &E# ?         &E# 8         &E# 9         &E# 9         &E# :G        &E# ;'        e( $widget ) { if ( in_array( 'wordpress', $widget->get_categories() ) ) { // phpcs:ignore WordPress.WP.CapitalPDangit.MisspelledInText return esc_html__( 'WordPress Widgets', 'elementor' ); } $class_reflection = new \ReflectionClass( $widget ); $plugin_basename = plugin_basename( $class_reflection->getFileName() ); $plugin_directory = strtok( $plugin_basename, '/' ); $plugins_data = get_plugins( '/' . $plugin_directory ); $plugin_data = array_shift( $plugins_data ); return $plugin_data['Name'] ?? esc_html__( 'Unknown', 'elementor' ); } public function ajax_save_disabled_elements() { $this->verify_permission(); $elements = Utils::get_super_global_value( $_POST, 'widgets' ); // phpcs:ignore WordPress.Security.NonceVerification.Missing if ( empty( $elements ) ) { wp_send_json_error( esc_html__( 'No elements to save.', 'elementor' ) ); } $disabled_elements = json_decode( $elements ); if ( ! is_array( $disabled_elements ) ) { wp_send_json_error( esc_html__( 'Unexpected elements data.', 'elementor' ) ); } Options::update_disabled_elements( $disabled_elements ); do_action( 'elementor/element_manager/save_disabled_elements' ); wp_send_json_success(); } public function ajax_get_widgets_usage() { $this->verify_permission(); /** @var Usage_Module $usage_module */ $usage_module = Usage_Module::instance(); $usage_module->recalc_usage(); $widgets_usage = []; foreach ( $usage_module->get_formatted_usage( 'raw' ) as $data ) { foreach ( $data['elements'] as $element => $count ) { if ( ! isset( $widgets_usage[ $element ] ) ) { $widgets_usage[ $element ] = 0; } $widgets_usage[ $element ] += $count; } } wp_send_json_success( $widgets_usage ); } }

This topic was modified 1 week, 6 days ago by benny54.
This topic was modified 1 week, 6 days ago by benny54.

]]> https://wordpress.org/support/topic/extra-colon-syntax-error-on-post-2-css/ <![CDATA[Extra colon syntax error on post-2.css]]> https://wordpress.org/support/topic/extra-colon-syntax-error-on-post-2-css/ Wed, 07 Jan 2026 10:23:48 +0000 Tatitas Replies: 4

Hi guys!

After updating Elementor to 3.34.0, I found a syntax error in a line inside elementor/css/post-2.css:

.elementor-2 .elementor-element.elementor-element-e0bd076 > .elementor-widget-wrap > .elementor-widget:not(.elementor-widget__width-auto):not(.elementor-widget__width-initial):not(:last-child):not(.elementor-absolute) { margin-block-end: : 5px; }

It looks like there’s an extra colon. It should be:

margin-block-end: 5px;

Because of this extra colon, all websites are now showing much larger margins between text elements. I hope you can fix this as soon as possible. Thank you!

]]> https://wordpress.org/support/topic/function-not-working-after-updated-elementor/ <![CDATA[Function not working after updated elementor]]> https://wordpress.org/support/topic/function-not-working-after-updated-elementor/ Tue, 06 Jan 2026 16:41:25 +0000 Krishna Kumar Replies: 2

We are using addify’s Custom User Registration Fields for WooCommerce plugin to get some details from customers. in this scenario when the customer select parent carer as option from the drop down menu, the file upload filed will enable. After updated the elementor resent version, it is not working. when i contacted the support team, they said that all the functionalities are matching. and asked to contact elementor for more help.

Status report:

` WordPress Environment WordPress address (URL): https://sendelightgifts.com Site address (URL): https://sendelightgifts.com WC Version: 10.4.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.9.3 Log Directory Writable: ✔ WP Version: 6.9 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: – Server Environment Server Info: Apache Server Architecture: Linux 4.18.0-553.80.1.lve.el8.x86_64 x86_64 PHP Version: 8.3.27 PHP Post Max Size: 32 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 8.14.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.23-MariaDB-cll-lve Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 10.4.3 WC Database Prefix: wp_ Total Database Size: 214.64MB Database Data Size: 174.46MB Database Index Size: 40.18MB wp_woocommerce_sessions: Data: 1.82MB + Index: 0.20MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 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wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.08MB + Index: 0.07MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_orders: Data: 0.30MB + Index: 0.18MB + Engine MyISAM wp_wc_orders_meta: Data: 3.48MB + Index: 3.68MB + Engine MyISAM wp_wc_order_addresses: Data: 0.27MB + Index: 0.16MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_order_operational_data: Data: 0.17MB + Index: 0.08MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.41MB + Index: 0.56MB + Engine MyISAM wp_wc_order_stats: Data: 0.09MB + Index: 0.10MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.10MB + Index: 0.16MB + Engine MyISAM wp_wc_rate_limits: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfauditevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.14MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 2.02MB + Index: 0.20MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.33MB + Index: 0.11MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.27MB + Index: 0.16MB + Engine InnoDB wp_wftrafficrates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpr_rocket_cache: Data: 1.52MB + Index: 0.64MB + Engine InnoDB wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_yith_wcwl_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM Post Type Counts addf_gift_registry: 5 afreg_fields: 2 attachment: 1966 bzotech_courses: 6 bzotech_footer: 12 bzotech_header: 12 bzotech_mega_item: 17 cc_restriction: 1 custom_css: 2 customize_changeset: 3 def_reg_fields: 10 display_type: 7 elementor_library: 1 mc4wp-form: 1 mt_pp: 2 nav_menu_item: 42 nm_gift_registry: 2 page: 88 popup: 3 popup_theme: 8 post: 37 product: 704 product_variation: 258 revision: 1402 rm_content_editor: 1 shop_coupon: 36 shop_order_placehold: 1174 sp_wcslider: 2 wccs_showcase: 2 wp_navigation: 1 wp_template: 2 wpcf7_contact_form: 4 wpcode: 5 yith_price_rule: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (43) Cost of Goods: Product Cost & Profit Calculator for WooCommerce Pro: by WPFactory – 3.6.5 WP Rocket: by WP Media – 3.12.3.3 Bzotech Core: by BZOTech – 1.5 Bzotech Elementor: by BZOTech – 1.4 Anti-Spam by CleanTalk: by CleanTalk – Anti-Spam Protection – 6.70.1 Contact Form 7: by Rock Lobster Inc. – 6.1.4 Duplicate Page: by mndpsingh287 – 4.5.6 Elementor: by Elementor.com – 3.34.0 Gift Wrapping for WooCommerce: by Pexle Chris & Theo Gkitsos – 1.2.4 Google for WooCommerce: by WooCommerce – 3.5.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.10.9 Popup Maker: by Popup Maker – 1.21.5 Redux Framework: by Team Redux – 4.5.9 Slider Revolution: by ThemePunch – 6.7.40 Role Based Pricing for WooCommerce: by Addify – 2.2.1 Coupons Role Restriction for WooCommerce: by runthingsdev – 1.1.2 Rank Math SEO: by Rank Math SEO – 1.0.261 Simple Page Access Restriction: by Plugins & Snippets – 1.0.33 WooCommerce Tiered Price Table: by U2Code – 5.5.1 Ultra Addons for Contact Form 7: by Themefic – 3.5.34 Custom User Registration Fields for WooCommerce: by Addify – 2.2.0 User Role Editor: by Vladimir Garagulya – 4.64.6 Users Registration Date: by Slava Abakumov – 1.0.1 Category Showcase: by PluginEver – 2.2.7 WC Hide Shipping Methods: by WPExperts – 2.0.5 Cart Abandonment Recovery for WooCommerce: by Brainstorm Force – 2.0.5 Free Shipping Per Product for WooCommerce: by WPRuby – 1.3.4 WPC Product Bundles for WooCommerce (Premium): by WPClever – 8.4.2 WooCommerce.com Update Manager: by Automattic – 1.0.3 Variation Swatches for WooCommerce: by Emran Ahmed – 2.2.2 Custom Mix & Match Product Boxes: by Extendons – 1.3.8 WooCommerce Stripe Gateway: by Stripe – 10.2.0 Google Analytics for WooCommerce: by WooCommerce – 2.1.19 WooCommerce PayPal Payments: by PayPal – 3.3.1 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 5.4.0 WooCommerce Shipping: by WooCommerce – 2.0.2 WooCommerce: by Automattic – 10.4.3 WP Crontrol: by John Blackbourn – 1.20.0 WP File Manager: by mndpsingh287 – 8.0.2 WP Mail SMTP: by WP Mail SMTP – 4.7.1 WP Rollback: by WP Rollback – 3.0.10 WPForms Lite: by WPForms – 1.9.8.7 Smart Coupons For WooCommerce Coupons: by WebToffee – 2.2.6 Inactive Plugins (0) Dropin Plugins () advanced-cache.php: advanced-cache.php Must Use Plugins (1) WP STAGING Optimizer: by WP STAGING – 1.6.0 Settings Legacy API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) wooextmm (wooextmm) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint point_of_sale custom_order_tables Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 20 MB WC Pages Shop base: #7 – /shop/ Basket: #8 – /basket/ – Contains the [woocommerce_cart] shortcode Checkout: #9 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #10 – /my-account/ – Contains the [woocommerce_my_account] shortcode Terms and conditions: #24247 – /terms-and-conditions/ Theme Name: Bw KidXtore Child Version: 1.5 Author URL: # Child Theme: ✔ Parent Theme Name: Bw KidXtore Parent Theme Version: 3.0 Parent Theme Author URL: https://bzotech.com/ Theme type: Classic theme WooCommerce Support: ✔ Templates Overrides: bw-kidxtore/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.1.0 bw-kidxtore/woocommerce/cart/mini-cart.php version 9.2.0 is out of date. The core version is 10.0.0 bw-kidxtore/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0 bw-kidxtore/woocommerce/content-single-product.php bw-kidxtore/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 10.1.0 bw-kidxtore/woocommerce/loop/loop-end.php bw-kidxtore/woocommerce/loop/loop-start.php bw-kidxtore/woocommerce/myaccount/form-login.php version 9.2.0 is out of date. The core version is 9.9.0 bw-kidxtore/woocommerce/single-product/add-to-cart/grouped.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/add-to-cart/simple.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/add-to-cart/variable.php version 6.1.0 is out of date. The core version is 9.6.0 bw-kidxtore/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 7.0.1 is out of date. The core version is 10.2.0 bw-kidxtore/woocommerce/single-product/meta.php version 3.0.0 is out of date. The core version is 9.7.0 bw-kidxtore/woocommerce/single-product/price.php bw-kidxtore/woocommerce/single-product/rating.php bw-kidxtore/woocommerce/single-product-reviews.php version 4.3.0 is out of date. The core version is 9.7.0 bw-kidxtore/woocommerce/content-product_cat.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> WooCommerce Stripe Payment Gateway Version: 10.2.0 Account ID: acct_1PMCyeEo9xOjmB0i Test Mode Enabled: ✔ No OAuth Connected: No Sync Enabled: No Optimized Checkout Enabled: No Enabled Payment Methods: card Express Checkout: ✔ Enabled (product,cart) Auth and Capture: ✔ Yes Logging: ✔ Yes WooCommerce PayPal Payments Onboarded: ✔ Branded only: – New UI active: – Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – Admin Enabled Features: activity-panels analytics product-block-editor experimental-iapi-mini-cart coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: product-data-views experimental-blocks experimental-iapi-runtime coming-soon-newsletter-template minified-js product-pre-publish-modal products-catalog-api settings async-product-editor-category-field product-editor-template-system use-wp-horizon rest-api-v4 Daily Cron: ✔ Next scheduled: 2026-01-02 15:56:49 +00:00 Options: ✔ Notes: 155 Onboarding: completed Google for WooCommerce Products API Pull: ❌ Disabled Products MC Push: ✔ Enabled Coupons API Pull: ❌ Disabled Coupons MC Push: ✔ Enabled Shipping API Pull: ❌ Disabled Shipping MC Push: ✔ Enabled Settings API Pull: ❌ Disabled Settings MC Push: ✔ Enabled Action Scheduler Complete: 3,517 Oldest: 2025-12-06 18:07:47 +0000 Newest: 2026-01-06 15:51:50 +0000 Failed: 643 Oldest: 2024-03-05 16:07:59 +0000 Newest: 2026-01-05 15:53:33 +0000 Pending: 27 Oldest: 2026-01-06 17:50:35 +0000 Newest: 2026-01-30 18:46:47 +0000 Tiered Pricing Table Tiered Pricing: Activation date: Tiered Pricing: Seen notifications: Tiered Pricing: Tips hidden: Status report information Generated at: 2026-01-06 16:40:16 +00:00 `

]]> https://wordpress.org/support/topic/woocommerce-activation-causes-all-pages-including-cart-checkout-to-return-404-2/ <![CDATA[WooCommerce activation causes all pages (including Cart/Checkout) to return 404]]> https://wordpress.org/support/topic/woocommerce-activation-causes-all-pages-including-cart-checkout-to-return-404-2/ Tue, 06 Jan 2026 07:33:55 +0000 arkkhan1992 Replies: 1

Hello,

I’m experiencing a critical routing issue on my WordPress site.

Environment:

WordPress version: 6.9
PHP: 8.3
Server: LiteSpeed (Hostinger)
Theme: Hello Elementor (child theme)
Elementor: 3.34.0
WooCommerce: 10.4.3

Issue:
When WooCommerce is activated, ALL frontend pages return 404 errors, including:

normal pages (Contact, About, etc.)
WooCommerce Cart (/cart)
WooCommerce Checkout (/checkout)

Admin area remains accessible.

Debug logs show the following fatal error triggered when WooCommerce loads:
Call to undefined function Automattic\WooCommerce\Blocks\register_block_template()

This suggests the WordPress core function register_block_template() is not available, even though WordPress reports version 6.9.

If WooCommerce is disabled, all pages immediately work again.

Actions already taken:

Permalinks flushed multiple times
Cache cleared
Theme switched (issue persists)
Elementor disabled (issue persists)
Confirmed pages exist and are published

Question:
Is WordPress 6.9 fully compatible with WooCommerce block template registration?
Could this be related to a host-modified or incomplete WordPress core build?

Any guidance on resolving this without downgrading WooCommerce would be appreciated.

Thank you.

]]> https://wordpress.org/support/topic/recaptcha-226/ <![CDATA[reCAPTCHA]]> https://wordpress.org/support/topic/recaptcha-226/ Tue, 06 Jan 2026 00:54:07 +0000 anudari327 Replies: 1

Hi Team,

I have a question regarding reCAPTCHA integration.

Our website has several forms that allow users to download slides. When a form is submitted, the information is sent directly to our email. Recently, however, we have started receiving spam submissions through one of our forms. (see here the example)

To prevent an increase in spam, we are looking for a way to block these submissions. While searching for a solution, we found a reCAPTCHA setup guide in the Elementor Help Center. According to the guide, there should be a reCAPTCHA section available under Integrations.

However, when we access the Integrations settings, we are unable to find any reCAPTCHA-related options. (see here the screenshot)

Could you please advise how we can properly set up reCAPTCHA and block spam submissions on our forms? Any guidance on this issue would be greatly appreciated.

Thank you in advance for your support.

]]> https://wordpress.org/support/topic/wordpress-v5-6-and-php-5-6-should-download-what-version/ <![CDATA[WordPress V5.6 and php 5.6 should download what version?]]> https://wordpress.org/support/topic/wordpress-v5-6-and-php-5-6-should-download-what-version/ Mon, 05 Jan 2026 03:13:45 +0000 flyerkhong Replies: 1

Hi,

may i know if WordPress V5.6 and php 5.6, i should download what elementor version?

thank you

]]> https://wordpress.org/support/topic/layout-quebra-ao-publicar-paginas-com-modelos-elementor/ <![CDATA[Layout quebra ao publicar páginas com modelos Elementor]]> https://wordpress.org/support/topic/layout-quebra-ao-publicar-paginas-com-modelos-elementor/ Sun, 04 Jan 2026 20:08:32 +0000 ritacosta006 Replies: 1

Olá,

Estou com um problema recorrente no meu site WordPress ao usar o Elementor (versão gratuita).

Sempre que:

crio uma página nova
uso um modelo guardado ou duplico uma página
adiciono novas secções
e publico

o layout fica desformatado no frontend (cores, espaçamentos e alinhamentos), apesar de no editor Elementor estar tudo correto.

Já tentei:

regenerar ficheiros e biblioteca (Elementor → Ferramentas)
limpar cache
testar diferentes métodos de CSS
verificar conflitos óbvios de plugins

O problema acontece sobretudo quando uso modelos guardados e HTML personalizado em algumas secções.

Suspeito de conflito entre:

CSS dinâmico do Elementor
o tema ativo
e/ou plugin de cache

Podem indicar:

se este é um problema conhecido
ou se há alguma configuração específica recomendada para evitar que o layout se quebre após a publicação?

Obrigada desde já pela ajuda.

Rita Costa

]]> https://wordpress.org/support/topic/post-info-widget-alignment-broken/ <![CDATA[Post Info widget alignment broken]]> https://wordpress.org/support/topic/post-info-widget-alignment-broken/ Thu, 01 Jan 2026 11:02:15 +0000 steviek13 Replies: 2

After updating to latest version of free elementor plugin, the Post Info widget can no longer align to the right. If aligned to the right in the style settings, it aligns to the left. Reverting to previous version returns the widget to it’s correct right alignment.

]]> https://wordpress.org/support/topic/access-to-fetch-error-in-console-tab/ <![CDATA[“access to fetch” error in console tab]]> https://wordpress.org/support/topic/access-to-fetch-error-in-console-tab/ Wed, 31 Dec 2025 13:42:03 +0000 hamiddavodi Replies: 1

Hi,

I just updated my elementor free plugin to the latest version (3.34.0). When I log in to my wordpress dashboard, I see this error in the console tab of my browser:

“Access to fetch at … from origin … has been blocked by CORS policy: …“

I did not change anything else in my website (other themes or plugins). This error appears just after updating “elementor free” to the 3.34.0 version. I could see that error in my other sites that use different plugins and themes. Could someone please guide me why this happens and how could I remove that error?

]]> https://wordpress.org/support/topic/database-update-process/ <![CDATA[database update process]]> https://wordpress.org/support/topic/database-update-process/ Mon, 29 Dec 2025 15:26:18 +0000 Carlo Buttinoni Replies: 2

Hello, my site http://www.buttinoni.it has been giving me this error for a few days:

“Elementor data update

The database update process is running in the background. Is it taking a while?”

And if I click to run it, it gives me an error:

A critical error has occurred on this site. Check the incoming emails in the site administrator’s mailbox for instructions. If you continue to have problems, try the support forums.

I also contacted my provider and this is the answer:

Thank you for your reply.

The exact issue that is showing up after the “Update DB data” in Elementor is clicked is:

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 229855936 bytes) in /home/buttinon/public_html/wp-includes/class-wpdb.php on line 2357

We have noticed such an error before with other clients, and regardless of how much we increase the PHP memory, the error message still stays.

The way our clients resolved that issue was by contacting the support of Elementor, who then looked into the Elementor setup of the site and made configurations, so that the error does not show again.

]]> https://wordpress.org/support/topic/usage-tracking-even-when-data-sharing-is-off-3-34-0/ <![CDATA[Usage tracking even when Data Sharing is off (3.34.0)]]> https://wordpress.org/support/topic/usage-tracking-even-when-data-sharing-is-off-3-34-0/ Mon, 29 Dec 2025 08:58:04 +0000 juregolob Replies: 7

After updating Elementor to version 3.34.0, my browser warned me there’s tracking content on my website when I’m logged in: api-eu.mixpanel.com.

Data Sharing in Elementor > General > Settings is turned off.

I have searched through Elementor 3.34 Developers Update, the changelog and on the Github repository and there’s no indication that Elementor now connects to Mixpanel analytics and tracks logged in users. I’m wondering is there a way to prevent the website from connecting to Mixpanel when Data Sharing is turned off?

]]> https://wordpress.org/support/topic/blurry-headers/ <![CDATA[blurry headers]]> https://wordpress.org/support/topic/blurry-headers/ Mon, 29 Dec 2025 08:54:10 +0000 alemantico Replies: 2

Good morning everyone!

I’m confronted with a very strange issue: I embedded the header image with the highest Res (2583px x 1077px) I could achieve on Photoshop (https://pic.li/YLI3), but still in the Header are, these pictures are still slightly blurry on the screen, even I also set the highest possible image resolution on the website (https://pic.li/YL3l). Someone have an idea, what did I miss here?

]]> https://wordpress.org/support/topic/critical-issue-status_breakpoint-error-when-editing-accordion-widget-on-product/ <![CDATA[Critical Issue: STATUS_BREAKPOINT Error when Editing Accordion Widget on Product]]> https://wordpress.org/support/topic/critical-issue-status_breakpoint-error-when-editing-accordion-widget-on-product/ Sun, 28 Dec 2025 08:36:35 +0000 whitetom676 Replies: 2

Dear Elementor Support Team,

I am reaching out to request technical assistance regarding a critical error on my website. One specific page (Product Page) is triggering a STATUS_BREAKPOINT error in the browser, specifically during the editing process.

Site Environment:

Website URL: https://tradestarpackaging.cn

Affected Page URL: https://tradestarpackaging.cn/wp-admin/post.php?post=473&action=elementor

Problem Description: The website generally functions normally, but I have identified a specific trigger for this crash. The STATUS_BREAKPOINT error occurs specifically when I try to modify the project names within an Accordion widget on my Product page.

Interestingly, other widgets on the same page and other pages on the site are working without any issues. The crash happens only during this specific interaction within the Accordion settings.

Troubleshooting Already Performed: To resolve this, I have already tried the following:

Plugin Conflict Test: Disabled all plugins (including SEO plugins like SureRank).

Regenerate CSS: Used the "Regenerate CSS & Data" tool.

Safe Mode: The error persists even when attempting to edit the Accordion in Elementor's Safe Mode.

Request: Could you please investigate if there is a known bug related to the Accordion widget's title/item editing in recent versions? It seems like a specific JavaScript conflict or memory issue triggered by this widget's data structure.

I can provide temporary administrative access if you need to inspect the backend.

Looking forward to your guidance.

Best regards,

This topic was modified 3 weeks, 2 days ago by whitetom676. Reason: https://tradestarpackaging.cn/product

]]> https://wordpress.org/support/topic/3-34-font-icons-stopped-loading/ <![CDATA[3.34 font icons stopped loading]]> https://wordpress.org/support/topic/3-34-font-icons-stopped-loading/ Fri, 26 Dec 2025 11:47:53 +0000 wackao Replies: 4

As soon as I upgrade Elementor to 3.34 version the font icons stopped loading. Elementor 3.33 everythign works fine. Please clarify or share some light on how to resolve this.

alert tried : Elementor > Tool -> Elementor Cache

This topic was modified 3 weeks, 4 days ago by wackao.

]]> https://wordpress.org/support/topic/error-on-adding-new-page-or-visiting-elementor-home-page/ <![CDATA[error on adding new page, or visiting elementor home page]]> https://wordpress.org/support/topic/error-on-adding-new-page-or-visiting-elementor-home-page/ Thu, 25 Dec 2025 17:10:39 +0000 kurosh99 Replies: 4

Hello

I’m new to WordPress recently, after installing Elementor on a freshly installed WordPress Encounter following an error when visiting Elementor Home page.

Warning: Undefined array key “add_ons” in F:\wamp64\www\wp-content\plugins\elementor\modules\home\transformations\filter-plugins.php on line 21

or adding new page:

Warning: Trying to access array offset on null in F:\wamp64\www\wp-content\plugins\elementor\modules\pro-free-trial-popup\module.php on line 118

php version 8.3.28

This topic was modified 3 weeks, 5 days ago by kurosh99.

]]> https://wordpress.org/support/topic/issue-with-rank-math-seo-plugin-and-elementor/ <![CDATA[issue with Rank Math SEO Plugin and Elementor]]> https://wordpress.org/support/topic/issue-with-rank-math-seo-plugin-and-elementor/ Thu, 25 Dec 2025 11:52:27 +0000 Michael William Replies: 2

The Rank Math SEO icon inside Elementor has suddenly become inactive. Refreshing the page does not resolve the issue—the icon remains disabled.

The only temporary fix is using Elementor → Tools → Clear Files & Data, which restores the icon. However, as soon as the page is refreshed again, the problem returns and the SEO icon becomes inactive once more.

I would appreciate your assistance in identifying the root cause of this behavior and providing a permanent solution.

Thank you for your support.

https://drive.google.com/file/d/1laUfjVO3_8r7gEdjj7So17rH6ab8Ezp8/view?usp=sharing

https://prnt.sc/pwToDal9SCx0

This topic was modified 3 weeks, 5 days ago by Michael William.

]]> https://wordpress.org/support/topic/woocommerce-widget-missing-in-elementor-page-builder/ <![CDATA[Woocommerce widget missing in Elementor page builder]]> https://wordpress.org/support/topic/woocommerce-widget-missing-in-elementor-page-builder/ Thu, 25 Dec 2025 08:23:52 +0000 rishilad11 Replies: 4

Hi Guys, so i am creating a website for tour experiences. now i have a experience page where i need to add the single product but i am not able to see any of the widgets for woocommerce like product, single product etc i remember there used to be lot of widgets in elementor for woo. these are the pro widgets of elemebtor which you see even without woo

]]> https://wordpress.org/support/topic/33-4-breaks-site-layout/ <![CDATA[33.4 breaks site layout]]> https://wordpress.org/support/topic/33-4-breaks-site-layout/ Thu, 25 Dec 2025 06:52:58 +0000 Jaso Replies: 2

33.4 breaks site layout

]]> https://wordpress.org/support/topic/does-elementor-website-builder-plug-in-have-a-feature-to-add-a-classified-ads/ <![CDATA[Does Elementor Website Builder Plug-in have a feature to add a classified ads]]> https://wordpress.org/support/topic/does-elementor-website-builder-plug-in-have-a-feature-to-add-a-classified-ads/ Thu, 25 Dec 2025 02:50:03 +0000 Byronious Replies: 1

I would like to add a minimalist classified ads ( marketplace) page to a WordPress website via a Plug-in – i see the WordPress Plug-in Library has classified ad Plug-ins – but all of these Plug-ins are bloated and have way too many features.

Question; will the Elementor Website Builder Plug-in or another Elementor product provide this solution? Note: 1) Access to the Classified ads Marketplace on my website would require a paid $ membership fee. 2) the idea is to have my site visitors be able to sign up for a membership and be able to post their own items for sale. The classified ads is to sell BMX bike parts – there will only be category in the classified ads Marketplace – A totally stripped down minimalist classified ads marketplace.

]]> https://wordpress.org/support/topic/contact-form-7-shortcode-3/ <![CDATA[contact form 7 shortcode]]> https://wordpress.org/support/topic/contact-form-7-shortcode-3/ Wed, 24 Dec 2025 23:38:40 +0000 chuchuju Replies: 3

Hello,

I just installed elementor. I added shortcode for contact form 7 but form doesn’t appear when page published. I saw you had this problem few days ago, it was resolved with 3.34.4 version but I uploaded 3.36 version and the problem came back… It shows “[contact form id shortcode]” instead the form.

Is there something I can do to resolve the problem or do you need to do an upgrade ?

Thank you !

]]> https://wordpress.org/support/topic/latest-version-adding-20px-gap-free-pro/ <![CDATA[Latest Version Adding 20PX GAP (FREE & PRO)]]> https://wordpress.org/support/topic/latest-version-adding-20px-gap-free-pro/ Wed, 24 Dec 2025 17:01:38 +0000 MisterH Replies: 4

Hello there, I just updated to the latest version of Elementor and all of a sudden when editing our website / template which looked fantastic till, now adds random 20PX page gaps in between text boxes and headings, on said page. We are having to do with using negative page margins.

]]> https://wordpress.org/support/topic/taxonomy-filter-5/ <![CDATA[taxonomy filter]]> https://wordpress.org/support/topic/taxonomy-filter-5/ Wed, 24 Dec 2025 09:55:05 +0000 Abolfazl Edalati Replies: 1

Hi, there is a problem with the filter taxonomy, that is, when the items reach the pagination, and the user clicks on the pagination, it does not redirect to the next page (in fact, it redirects to a page that includes all items, not the page filtered by the filter taxonomy)

For example:
I have a mobile store

Now I click on the filter taxonomy and I see the mobiles of a specific brand (for example, Samsung) that I clicked on

Now when the number of Samsung mobiles is more than the loop grid limit, the loop pagination occurs

But when I click on the second page, the second page actually shows all the products, not the second page of Samsung products (filtered)

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