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AI-powered help center software | GitBook

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HELP CENTER

A help desk that keeps customers happy

A help desk that keeps
customers happy

Build an AI-powered help center that gives customers accurate answers, deflects support tickets, and improves satisfaction — without adding more work for your support team

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Build an AI-powered help center

Bring product documentation, FAQs, support knowledge, and AI-powered answers together in one place so customers can solve more problems themselves

CENTRALIZED KNOWLEDGE & SEARCH

Bring all your support knowledge together

Combine product docs, FAQs, troubleshooting guides, and help center content in one searchable source that powers both traditional search and AI answers.

AI ASSISTANT

Give every user a personal product expert

GitBook Assistant uses your help center and connected product knowledge to guide customers through issues, answer questions, and even open a support ticket when they need more help.

HELP AGENT WIDGET

Embed Assistant into your website or product

Give customers contextual AI support directly inside your product or website, so they can get answers without switching tools or opening a ticket

Discover GitBook Assistant

HELP AGENT WIDGET

Embed Assistant into your website or product

Give customers contextual AI support directly inside your product or website, so they can get answers without switching tools or opening a ticket

Discover GitBook Assistant

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

Catherine Carney

,

Senior Manager of Product Operations

Immuta

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View the docs

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

Catherine Carney

,

Senior Manager of Product Operations

Immuta

Read the story

View the docs

INTEGRATIONS

Integrate with your existing support tools

Your help center software should work with the tools you already use. Install integrations to sync and share knowledge with support tools like Intercom or kapa.ai.

Explore Integrations

INTEGRATIONS

Integrate with your existing support tools

Your help center software should work with the tools you already use. Install integrations to sync and share knowledge with support tools like Intercom or kapa.ai.

Explore Integrations

An unbeatable user experience out of the box

Give users accurate, up-to-date information — tailored to their personal needs and pain points

GitBook AGENT

A proactive AI support partner

GitBook Agent monitors your help center, proactively suggesting improvements to ensure your users find accurate, up-to-date information every time.

AI OPTIMIZATION

Optimized to appear in AI tools

Every page in GitBook is auto-optimized for AI. So even if your users don’t visit your site, your content is more likely to be cited by ChatGPT, Claude and Google AI Overview.

AI OPTIMIZATION

Optimized to appear in AI tools

Every page in GitBook is auto-optimized for AI. So even if your users don’t visit your site, your content is more likely to be cited by ChatGPT, Claude and Google AI Overview.

ADAPTIVE CONTENT

Intelligent, personalized support

Pass user context such as plan, role, or product state to GitBook so customers see support content and answers that are relevant to their situation.

LOCALIZATION

Built-in, one-click translations

Got customers around the globe? Simply choose a language and watch as GitBook creates localized versions of your help center in a click.

LOCALIZATION

Built-in, one-click translations

Got customers around the globe? Simply choose a language and watch as GitBook creates localized versions of your help center in a click.

“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

Roman Musatkin

,

Head of Product & Design

Swarmia

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“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

Roman Musatkin

,

Head of Product & Design

Swarmia

Read the story

View the docs

Keep your team as happy as your customers

Give support teams better ways to create, improve, and measure help content — with feedback, analytics, AI reviews, and collaborative workflows built in

VISUAL EDITOR

A best-in-class editing experience

Meet the visual editor so good even developers prefer it. With reviews, merge rules and built-in AI linting tools to correct and polish your content.

SITE THEMES

Build a branded help center

With GitBook you can customize logos, fonts, colors and much more. So your help center feels like an extension of your product, not just an add-on.

SITE THEMES

Build a branded help center

With GitBook you can customize logos, fonts, colors and much more. So your help center feels like an extension of your product, not just an add-on.

USER FEEDBACK

Get feedback direct from the source

Built-in feedback tools let users flag pages that need more work. They can even leave written feedback to tell you precisely how to improve it.

ANALYTICS

See where customers still need help

Track what customers are asking GitBook Assistant and where they get stuck, so your team can identify gaps and improve content.

ANALYTICS

See where customers still need help

Track what customers are asking GitBook Assistant and where they get stuck, so your team can identify gaps and improve content.

FAQs

What is help center software?

Help center software gives customers a self-service place to find answers, troubleshoot issues, and learn how to use a product. GitBook goes beyond a traditional help center by combining structured product knowledge with AI-powered answers, analytics, feedback, and tools that help teams keep support content accurate over time.

Can GitBook be used as an AI-powered help center?

Yes. GitBook combines published support content with GitBook Assistant, which can answer customer questions using your product knowledge and connected sources. Assistant can also be embedded in your product or website so users can get help without visiting the help center directly.

How can GitBook help to reduce support tickets?

GitBook helps customers find answers through searchable help content and GitBook Assistant before they contact support. Teams can also use feedback, AI analytics, and GitBook Agent to identify missing or outdated content and improve self-service support over time.

Can GitBook personalize support for different users?

Yes. GitBook can use user context to tailor content and support experiences for different customers, plans, roles, or use cases. This helps users see guidance that is more relevant to their situation.

Find out more about tailored experiences in our adaptive content documentation.

Can GitBook work with existing support tools?

Yes. GitBook supports integrations with tools such as Intercom and other parts of your support stack, so teams can connect help content with the workflows they already use.

Accurate docs. Better answers.

Your docs are already feeding AI. Are users getting the right answers or the wrong ones?

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Accurate docs. Better answers.

Your docs are already feeding AI. Are users getting the right answers or the wrong ones?

Start for free

Talk to us

Accurate docs. Better answers.

Your docs are already feeding AI. Are users getting the right answers or the wrong ones?

Start for free

Talk to us

Accurate docs. Better answers.

Your docs are already feeding AI. Are users getting the right answers or the wrong ones?

Start for free

Talk to us

Meet our customers